Privacy Policy

Privacy Policy

Effective Date: September 1, 2019
Last Updated: April 20, 2026

Lake View Auto Spa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. We comply with applicable federal and Ohio laws regarding consumer communications and data privacy, including the Telephone Consumer Protection Act.

We may collect the following types of information:

• Name
• Phone number
• Email address
• Vehicle or vessel details (year, make, model, condition)
• Service requests and appointment details
• Payment information (processed securely through third-party providers)

• IP address
• Browser type and device information
• Pages visited on our website
• Date and time of visits
• Interaction data collected through analytics tools

We use the information we collect to:

• Respond to inquiries and provide quotes
• Schedule and manage appointments
• Process payments securely
• Communicate about services, reminders, and follow-ups
• Send occasional promotions or updates (you may opt out at any time)
• Improve our website performance and customer experience

Lake View Auto Spa may use text messaging (SMS) to communicate with you regarding your services.

By providing your phone number through our website, booking system, or in person, you consent to receive SMS messages from Lake View Auto Spa. These may include appointment confirmations, reminders, service updates, and occasional promotional offers.

Message Frequency:
Message frequency may vary based on your interactions with us.

Message & Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions:
You may opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages unless you opt back in.

Help & Support:
Reply HELP to any message or contact us using the information below.

Use of Your Phone Number:
We use your phone number solely for service-related communications and relevant offers. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

We use Square to process online payments. We do not store or have direct access to your full payment card details. Payment information is handled securely in accordance with Square’s privacy and security policies.

We use trusted third-party services to operate our business and website, including:

• Google Analytics to understand how visitors interact with our website and improve performance
• GoDaddy (including scheduling and texting services) to manage appointments, communications, and website functionality

These providers may process your information on our behalf in accordance with their own privacy policies. We only share the information necessary for them to perform their services.

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. This may include data collected by Google Analytics. You can disable cookies through your browser settings if you prefer.

We do not sell or rent your personal information.

We may share your information only as needed to:

• Process payments
• Provide scheduling and communication services
• Comply with legal obligations

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet is completely secure.

You may:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your information
• Opt out of marketing communications at any time, including SMS (by replying STOP)

To make a request, please contact us using the information below.

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices of those external sites.

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

If you have any questions about this Privacy Policy or your data, please contact us:

Lake View Auto Spa
5195 Avalon Road NW
Carrollton, OH 44615
330-676-5522
Lakeviewautospa@gmail.com